Frequently Asked Questions

 

Q. Why are your juices different?
Q. I see you offer both RAW and HPP juice. What is HPP?
Q. Does the flavor of your juices change depending on the time of year?
Q. What is the difference between “juice” and “smoothies”?
Q. Why is juice healthy? Couldn’t I just eat a healthy diet?
Q. Why juice when I can take vitamins to reach my daily dose of nutrients?
Q. Juicing has been touted as a cure-all for disease. Is this true?
Q. How many juices should I be drinking on a daily basis? When is the best time of day to drink my juice?
Q. Once I incorporate juice into my diet, are there any changes or side effects to be aware of?
Q. Are your juices organic?
Q. How can I place an order?
Q. If I order a large quantity of the juice, does all the juice come in one delivery?
Q. Is there an easy way for me to re-order my juice?
Q. Where can I find a receipt for my order?
Q. What if my RAW juice is thawed upon receiving it via delivery?
Q. What are your return and refund policies?
Q. How and when do you ship your orders?

 


 

Top of page

Q. Why are your juices different than what I can get at the store?

A. Our blends are cold pressed, filtered, and bottled in our commercial kitchen, and contain no additives or preservatives of any kind. We also source as many of our ingredients a possible from our network of local farmers and growers in the Lancaster, Pennsylvania region.

For more details, visit our WHY RIJUICE page.

Top of page

Q. I see you offer both RAW and HPP juice. What is HPP?

A. High Pressure Processing is a cold pasteurization technique by which products, already sealed in its final package, are introduced into a vessel and subjected to a high level of isostatic pressure (300–600MPa/43,500-87,000psi) transmitted by water. HPP respects the sensorial and nutritional properties of food, because of the absence of heat treatment, and maintains its original freshness throughout the shelf-life.

In order to offer our juice through retail partners, we must pasteurize them per FDA requirements

Top of page

Q. Does the flavor of your juices change depending on the time of year?

A. Due to the seasonality of our local produce, the flavor profile of some juices will change slightly. At certain times of the year, they may seem sweeter than others. The type of apple being used will certainly have an impact on this. We keep our recipes as consistent as possible and only make minor adjustments to accommodate these variations.

Top of page

Q. What is the difference between “juice” and “smoothies”?

A. Generally speaking, a smoothie includes fiber from all items of produce. It is simply a blended mix of all fruits and vegetables. Juice is the result of fruits and vegetables that are separated from their solid material (fiber), hence why it appears more like a liquid.

Top of page

Q. Why is juice healthy? Couldn’t I just eat a healthy diet?

A. One should always lead a healthy diet consuming a majority of fruits and vegetables. However, consuming juice is an excellent way of doing so. Juice captures nutrients from a large quantity of produce and packages it in a way that is easy and enjoyable for the human body to consume.

Top of page

Q. Why juice when I can take vitamins to reach my daily dose of nutrients?

A. Most vitamins come in a pill or gummy texture, which believe it or not the human body is not used to digesting. Although relatively healthy to do in practice, the body falls woefully short in absorbing vitamins and nutrients from vitamin supplements in comparison to absorbing vitamins and nutrients from natural food sources, such as juice.

For additional information, visit our WHY JUICE page.

Top of page

Q. Juicing has been touted as a cure-all for disease. Is this true?

A. By adopting juicing into your daily diet, we are confident that you will see improvements in your overall health. Those who incorporate juicing who are suffering from debilitating diseases or ailments should first consult with their doctor. Every health situation is personal, and one should exercise caution and common sense when dealing with ailments.

However, it cannot be argued that leading a healthy diet can only work in favor of improving your health, no matter what ailment you may have. Adding juice to your diet is an excellent place to start.

Top of page

Q. How many juices should I be drinking on a daily basis? When is the best time of day to drink my juice?

A. How much juice you drink and when you decide to drink it is entirely up to you. What is nice about juice is how quickly your body is able to digest it. This makes the juice a perfect snack or meal replacement at any hour of the day.

In terms of how much juice you should be drinking, we recommend starting slowly if you have never tried juice before. Try one or two per day with or between meals. Once you become a more practiced and adventurous juicer, you can work it into your diet in more creative ways.

Top of page

Q. Once I incorporate juice into my diet, are there any changes or side effects to be aware of?

A. If you supplement your juice with a diet containing low or no processed foods, you should expect massive improvements in both your physical and psychological health and well-being. A word of caution, however, diets featuring a higher daily consumption of juice may cause changes in digestive tract habits. This is not out of the ordinary, after all, the human body requires time to get used to new diet patterns.

Top of page

Q. Are your juices organic?

A. Some of our fruits and vegetables are indeed organic, but not all, as many of the local farms we utilize cannot afford to be certified. These growers, however, do employ organic and naturally grown practices.

Top of page

Q. How can I place an order?

A. Order online anytime through our website. Simply CLICK HERE to start shopping now. You can also download our mobile app for iOS devices on the APP STORE. Or give us a call toll-free at 1-833-MYJUICE (695-8423) to place your order over the phone.

Top of page

Q. If I order a large quantity of the juice, does all the juice come in one delivery?

A. Yes, we will ship your order the same day in our custom packaging, which is insulated to prevent your product from spoiling in transit. Depending on the size of your order, you may receive several packages.

If there will be any delays due to the size of the order, we will contact you directly with additional information and an estimated time of delivery.

Top of page

Q. Is there an easy way for me to re-order my juice?

A. Yes, by creating and setting up a customer account, you will be able to access all of your previous purchases and use our convenient reorder function. In addition, you can manage your billing and shipping addresses, which will speed up the checkout process.

Top of page

Q. Where can I find a receipt for my order?

A. There will be a copy of your receipt emailed to you upon purchase. In addition, a hard copy of your receipt will accompany your juice order. You can also view your order history through YOUR ACCOUNT anytime online.

Top of page

Q. What if my RAW juice is thawed upon receiving it via delivery?

A. Although very uncommon, it is possible that some of our RAW juices may thaw more than expected during the delivery process. In most cases, your juice can be refrozen without consequence, as long as there is still ice in the bottle. You can also store it in the refrigerator if you plan on consuming within three days.

Please CONTACT US if you have any questions.

Top of page

Q. What is your return and refund policy?

A. Please refer to our policy, which can be found by CLICKING HERE.

Top of page

Q. How and when do you ship your orders?

A. Typically, we process and ship orders Monday through Thursday via FedEx, UPS, and USPS for delivery within 1-2 business days. Our juice is shipped in an insulated cooler. For additional details, visit SHIPPING & PACKAGING.

Top of page

Box